Job summary
Job description
Acting with the delegated authority on behalf of the Ombudsman, Investigators assess and/or investigate complaints made to the Local Government & Social Care Ombudsman (LGSCO).� This includes complaints relating to failings in services by local authorities and social care providers.� Our Investigators look at complaints about most services organisations within our remit offer, with a large proportion of our work involving complaints about children's services and special educational needs.
The role operates in a highly pressurised and collaborative environment where individuals contribute to the team and are involved in group and project work; joint working on investigations, and various outreach activities (for example external training for bodies in jurisdiction).� However, Investigators are also personally responsible for their own casework and for maintaining high standards of performance and professional practice, meeting challenging objectives around quantity, quality timeliness and impact.� Investigators are expected to operate with minimal guidance and supervision, demonstrating a high degree of resilience and confidence in their work.� As we receive high volumes of complaints, Investigators are expected to demonstrate effective workload management skills and proportionate decision making.
Person specification
To apply please visit �where you will find the job description and person specification and how to apply
Benefits
At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.
We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:
Annual leave : There are 25 days annual leave in a full leave year, rising by 1 day with three years� service and a further 2 days with five years� service.
Pension : You�ll be entitled to join the Local Government Pension Scheme which is a career average scheme.
Work/life balance : We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
Learning and development : We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
Family-friendly : We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
Season ticket loan : We offer our staff the ability to have a loan for their annual travel season ticket.
Wellbeing : We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
You will be able to join the Civil Service Sports Club.
As well as reimbursing the cost of your eye tests, we will subsidise your eye care where a prescription is for VDU usage and we will cover the cost of an annual flu jab.
Bike loan : We run a Cycle to Work Scheme which allows you to pay for the cost of your bike (up to a limit) as a loan which is deducted from your salary.
Reasonable adjustments : We recognise how important it is to make reasonable changes for staff where appropriate.
Please note this is not a Civil Service Post and you will not be a Civil Servant.� LGSCO's sponsor department within Government is the Department for Levelling up Housing and Communities but it's status is an independent, statutory body.� Learning and development tailored to your role