Head of Ecommerce
Location: Kidderminster - onsite
Salary: £45,000 – £50,000 (depending on experience)
Join the Team as Head of Ecommerce – Lead, Innovate & Grow
This is a senior, people-first role, perfect for a strategic leader who thrives on mentoring teams, optimising workflows, and ensuring seamless collaboration across departments. You’ll work closely with company directors to shape our ecommerce strategy while overseeing day-to-day performance.
Key Responsibilities:
Lead & mentor our in-house teams: Digital Marketing (SEO, PPC, Social, Email), Customer Service, Web Development, Content, and Visual Media.
Oversee operations across five ecommerce websites and marketplace channels (UK & international).
Develop & execute a sustainable marketplace strategy, identifying growth opportunities.
Enhance the customer journey (UX), improving navigation, search, and merchandising to boost conversions.
Monitor KPIs & analytics, using GA4, CRM tools, and marketplace data to drive actionable insights.
Strengthen affiliate & partner relationships, aligning collaborations with business strategy.
Expand social commerce, ensuring content and advertising remain fresh, engaging, and on-brand.
Collaborate with directors on strategic projects, campaign planning, and performance reviews.
About You:
Proven experience in ecommerce management or senior operational roles.
Strong leader with a passion for mentoring teams and fostering collaboration.
Commercially savvy, with knowledge of fulfilment, marketplace fees, and digital marketing.
Analytical mindset, comfortable with GA4, CRM systems, and ecommerce dashboards.
Organised & proactive, with a keen eye for optimising processes and workflows.
Up to date with ecommerce trends, social media, and customer experience innovation.
What We Offer:
Competitive salary (£45K–£50K)
5 weeks’ holiday + bank holidays
Free parking
Generous staff discount across our brands
A supportive, friendly team in a long-standing business with rich heritage
This is a long-term opportunity to make a real impact—leading a talented team and shaping the future of our digital channels.
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