Senior Project EngineerLocation: St Albans, Hertfordshire, AL3 6PA (Hybrid Remote/Office/On-site)Salary: Up to £65,000 (Dependent on experience)Contract: Full-time, PermanentWorking hours: 09:00 – 17:30, Monday to Friday (Excluding Public Holidays), 37.5 hours per week.About the roleWe are looking for an experienced, hands-on 3rd Line Support Engineer with strong networking experience to join our growing MSP in St Albans. Working within the Professional Services team, your responsibilities will be divided between escalated technical support and technical project delivery to clients across the country.Role ResponsibilitiesDesign and support network solutions across multi-sized organisationsProvide technical consultancy to various-sized organisationsDeliver client projects to agreed scope, timescales and budgetLiaise with clients, internal staff, and 3rd parties to efficiently deliver projectsAssist in the creation of technical project plansCarry out site surveys and create relevant documentationAdd and maintain accurate technical documentationAct as an escalation point for Helpdesk and Technical ServicesEssential Skills & QualificationsFull UK driving licence and own vehicleMust be UK Resident and able to commute to St Albans officeOutstanding problem-solving and troubleshooting skillsExcellent written and verbal communicationOutstanding customer service skillsHigh level project deliveryCCNA or relevant equivalent experienceStrong hands-on technical knowledge of LAN/WAN, Routing, Switching, Cisco, Meraki, firewalls, VLANs, VPNs and network segmentationsExperience with management of devices and policies with Microsoft Endpoint Manager/Microsoft IntuneExperience with Azure, including Azure Active Directory and virtual machines within the Azure CloudDeployment and advanced support of Microsoft 365 products, including SharePoint/OneDrive and TeamsManagement and troubleshooting of Windows Server 2008-2019, including Remote Desktop Services, Active Directory, AD SyncUnderstanding of virtualization technologies e.g VMware and Hyper-VUnderstanding of backup and recovery conceptsExperience of configuring backups and running restores to all environments mentioned aboveUnderstanding of and experience working with cloud technologiesUnderstanding of security concepts, compliance and governanceDesirable Skills & QualificationsMicrosoft Certifications: MS-100, MS-101, MS-500, AZ-104, AZ-140, MD-100, MD-101Previous experience working in an MSPAn understanding of Project LifecyclesExposure to ITIL or other ITSM frameworksSIP/VOIP Telephony and mobile device experienceTechnical pre-sales experienceAbout UsCheeky Munkey Ltd are a thriving IT Managed Services Provider (MSP) with over two decades of successful operation and a strong community presence. Currently supporting over 150 companies, we pride ourselves on our strong community ties and reputation for excellence.As part of our close-knit team of nearly 40 employees, including 20 seasoned IT engineers, you'll collaborate with colleagues and serve a diverse clientele spanning various industries nationwide.What's in it for you?Key Benefits:Competitive salaryHybrid remote working26 days Holiday accruing up to 30 days with each year of serviceCompany rewards schemeCompany pension schemePrivate Healthcare including:· Private GP service· Mental health support & talking therapies· Optical, dental & hearing cover· 24/7 Employee assistance programme· Fitness & wellbeing discounts including 50% Gym MembershipProfessional Development:Personalised Professional Development PlansMinimum 12 Days per year training timeAllocated training budgetExtra Perks:Free onsite parkingSensible work/life balanceSmart/casual dress codeFun, friendly, and sociable teamQuarterly social eventsPool table in breakout areaFriday beer o'clock (Drinks provided!)