Overview
Make a Difference Every Day. Are you passionate about making your community safer, supporting victims and preventing crime? Working in the Office of the Police and Crime Commissioner (PCC) for the Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About The Role
As a Case Worker in the Communications & Engagement team, you will play a key role in supporting the Police and Crime Commissioner in effectively managing correspondence and complaints. Using the Caseworker system, you will oversee the PCC inbox, ensuring that all correspondence is efficiently triaged and referred to the appropriate teams within the Office of the Police and Crime Commissioner or Thames Valley Police. You will also collaborate with the Communications & Engagement Manager to identify recurring themes that may require further communication or engagement strategies.
Responsibilities
* Correspondence management, overseeing and managing the PCC inbox, ensuring all correspondence is handled promptly and appropriately.
* Triaging emails, identifying the relevant OPCC or TVP teams to progress issues and ensure effective resolution.
* Caseworker system utilisation, maintaining and using the Caseworker system to track, manage, and respond to correspondence and complaints.
* Collaboration, working closely with the Communications & Engagement Manager to highlight themes and patterns that may require more detailed communication and engagement plans.
* Support PCC responsibilities, assisting in the effective discharge of the PCC’s responsibilities for handling public correspondence and complaints.
* Engagement, undertaking any ad hoc duties as directed by the Communications & Engagement Manager as necessary.
About You
* Be organised and efficient, excelling at managing and prioritising a high volume of correspondence, ensuring timely and accurate responses.
* A strong communicator with excellent written and verbal communication skills, with the ability to handle sensitive correspondence with professionalism.
* A team player, working closely with internal teams to ensure correspondence and complaints are directed and addressed effectively.
* Good attention to detail, in order to manage information and maintain records within the Caseworker system.
* A good problem solver, with the ability to identify patterns and themes in correspondence and suggest improvements or strategies to address them.
Join Our Team
If you are highly organised, proactive, and committed to supporting effective public engagement, this role offers an opportunity to make a meaningful contribution to the work of the PCC and the OPCC. By joining our dedicated and dynamic team, you’ll contribute to building a safer, more inclusive future for everyone.
For more information about the role or to request an informal discussion, please contact Sarah Stokes at sarah.stokes@thamesvalley.police.uk.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk, quoting reference 23212. We will endeavour to respond to your query as quickly as possible.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 8 February 2026.
Find out more about our roles here. (for hybrid working)
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