The Operations Manager is a key member of the DVSA Corporate Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations. Joining our department offers numerous benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days), plus 8 bank holidays and a privilege day for the King's birthday.
* Flexible working options promoting a healthy work-life balance.
The post holder will lead operational delivery teams of 250-300 staff through supporting managers. They are responsible for ensuring consistent service delivery, high-quality standards, value for money, and effective planning. This role directly impacts road safety outcomes and involves developing business improvements, managing performance, and fostering talent development.
Key responsibilities include:
1. Providing leadership, influence, and clear guidance to staff to support objectives, maintaining integrity and upholding the agency's reputation.
2. Leading vehicle testing operations across a network, ensuring quality and consistency.
3. Ensuring network performance against standards, service levels, and targets.
4. Maintaining effective communication with staff and management.
5. Developing operational plans to deliver high-quality services.
6. Driving improvements through QA, audits, and best practices.
7. Collaborating on strategic business planning with relevant managers.
8. Acting as a liaison for specific services, providing operational expertise and improvements.
9. Coordinating with internal departments to meet customer needs and communicate requirements.
We value strong leadership and aim to empower our leaders to develop skills that enable teams to thrive and deliver excellent public outcomes.
Do you have experience translating strategic objectives into operational capabilities? Are you skilled in delivering targets and customer service standards? Can you lead large, complex testing operations?
We are a Disability Confident employer and encourage applications from disabled candidates. If you declare a disability and meet the minimum criteria, you will generally be offered an interview. For more information, please visit our website.
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