Responsible for:Providing training and support to Community venues and ongoing coaching to customers in a digital capacity.
Liaison with:Partnership Manager, community venue staff, Walsall Borough Residents, BCP senior management team, charity trustees.
Purpose of job:To be responsible for the training of community venue staff to deliver a new community project and offering ongoing support. To deliver the project across the Walsall Borough.
Main Duties:Normal duties shall be determined by the CEO and Trustees of the Charity and shall include;
* To deliver training and coaching to Community venue staff.
* To engage and coach customers accessing Walsall Council Digital Portal.
* To signpost customers to additional support and other agencies.
* To actively promote digital upskilling to Walsall residents.
* To coach vulnerable and older people who may require additional support.
* To build up referral networks to outside agencies and Walsall Council services
* To offer advice and advocacy to customers.
* To travel to a variety of community venue locations across Walsall.
* To work with other center staff to deliver an integrated and coordinated programme.
* To monitor and evaluate in line with project requirements.
* To attend regular staff meetings.
Such other duties as may be appropriate to the grade and previously agreed by the Charity.
We are looking for a people centered individual with a passion for working with local people to successfully deliver a digital access project.
The person appointed to this post will need to demonstrate the following criteria;
Essential
* Excellent digital skills
* Competent in using IT systems and the internet.
* Knowledge and understanding of the local community.
* An ability to engage with local people.
* To have a friendly and approachable manor.
* A proven track record of project delivery within local communities.
* An understanding of vulnerable and older people and their needs.
* Ability to work in a fast paced and evolving environment
* An ability to keep accurate records and write reports and general administration skills
* Excellent communication skills.
* To work as part of a team.
* To have a flexible approach to working hours
* A full driving license and access to a vehicle
Desirable
* Relevant qualifications – community development/project delivery/IT
* A proven track record of project delivery and monitoring.
* Experience of delivering training materials
* Knowledge of Walsall Connected
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