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USAirtours is a dynamic and forward-thinking organisation specialising in tailor-made travel services to the USA, Canada, Mexico, and the Caribbean.
Are you an experienced travel professional with a passion for crafting unique tailormade holiday experiences? Are you passionate about the areas we cover and thrive in a target-driven environment? If so, we want you to be part of our vibrant sales team!
Responsibilities:
* Handle enquiries from travel agents via phone and email, providing expert guidance and support.
* Create high-quality, tailor-made travel itineraries, ensuring the best match for the agent’s requirements.
* Convert quotes into bookings while meeting or exceeding monthly sales targets.
* Follow up on all quotes with calls and emails to maximise conversion rates.
* Offer upgrades and ancillary services to enhance client packages.
* Maintain clear and detailed notes for every quote and booking to ensure seamless service.
* Adhere to trade policies, call structure guidelines, and quality control processes.
* Attend training and coaching sessions to continuously improve knowledge and performance.
Requirements:
* Previous experience in a similar tour operator role or in a retail travel agency with experience in selling tailormade holidays.
* Proven ability to meet sales targets in a fast-paced environment.
* Strong knowledge of USA travel destinations and products.
* Confident and friendly telephone manner with excellent customer service skills.
* Ability to multitask, solve problems, and work well in a team.
* Previous use of Airline Reservation Systems (Galileo preferred).
* Experience with Dolphin or similar booking systems.
* Competitive salary with uncapped commission (realistic OTE £30,000, with high achievers earning over £40,000).
* Generous holiday package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
* An additional day off for your birthday.
* Working from home options.
* Flexible annualised hours for work-life balance.
* Company shares incentive plan.
* In-house coaching programme.
* Comprehensive training to help you succeed in your role.
* Wellbeing programmes, including:
o Employee Assistance Programme, including wellbeing support.
o Mindfulness and meditation courses.
o In-person company events (twice per year).
o Access to qualified financial advisors.
o Pension hunter services.
o Virtual GP appointments.
o Yearly allowance for eye tests, dental, and additional therapies.
o Discounts on personal holidays.
o Familiarisation trips and incentives.
Hours of Work:
37.5 hours per week, including a one-hour lunch break.
Shifts within Monday-Friday (9am-5:30pm), Saturdays (9am-5pm), and Sundays (10am-4pm), with a day off in lieu when working weekends.
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