Job Description
Head of Contract Delivery
West Midlands (Hybrid / On-Site Leadership Role)
£90,000 to £100,000 + Bonus + Comprehensive Benefits
Permanent, Full-Time Position
An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will be responsible for the strategic, commercial, and operational success of a major contract, ensuring exceptional performance, long-term growth, and outstanding client satisfaction.
This is a pivotal leadership position for someone who thrives in complex, fast-moving environments — balancing strategic oversight with hands-on operational excellence.
Key Responsibilities
Strategic & Commercial Leadership:
* Lead the vision and direction for the contract, driving growth, profitability, and innovation.
* Oversee all commercial and financial performance, including revenue optimisation, pricing, and cost management.
* Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner.
Operational Excellence:
1. Provide oversight across multiple servi...