OurclienthasanexcitingopportunityforaCustomerServices ManagertoleadtheShippingCustomerServiceTeamsindeliveringexceptionalserviceacrosstheorganisation
Mainresponsibilities:
Overseecustomerqueries,shippingupdatesandservicefeedbackhandling
Leadoperationalandcontinuousimprovementperformanceandinitiatives
Workingwithintheteamtodeliveraseamlesscustomerexperience
Createpolicies,procedures&trainingmaterial
Managinganddevelopingateamofshippingandlogisticscustomerservicestaffmembers
Requirements:
Previous experience inaCustomerServicesManagementrole,ideallyfromasimilarsector(Logistics,shippingetc)
Experiencemanaginganddevelopingcustomerserviceteams
Excellentrelationshipbuildingexperience
Pleasenotethisaasitebasedrole
Ourclientsoffersagreatbenefitspackage,whichincludesayearendbonusanddiscountsonvariousproducts
TPBN1_UKTJ