Job details
Site: Maglona House, Town Carlisle
Salary: £25,760 - £27,476 Per Annum
Closing date: 21/06/2026 23:59
Job ref: 262-A-26-7797815-A
Job overview
Patient Care Advisor - 37.5 hours per week - Permanent
An opportunity has arisen for a suitable candidate to join our Contact Centre Team. We are looking for a compassionate, organised, and customer‑focused individual. As a Patient Care Advisor you will support patients and clinical teams across NHS services including Dermatology, Urology, Gynaecology, Cardiology, Rheumatology and other outpatient specialties. This key front‑line position ensures patients receive clear information, timely appointments, and a positive experience.
Main duties of the job
* To accurately add referrals on the system in a timely manner, ensuring that the demographics are up to date.
* Communicating with patients on multiple pathways.
* Ensure patients are appointed timely and effectively.
* Ensuring all recorded activity is accurate in regard to constitutional targets.
* To call and agree appointments with patients whilst maintaining confidentiality and being, at all times, sensitive to the nature of appointments.
* Accommodate patients' preference regarding the date and time of appointments to the best of your ability.
* To deal with all patient enquiries in an effective manner.
* To ensure that all enquiries with an action are dealt with in a timely manner.
* To ensure patients' records are kept up to date with accurate information.
Person specification
Qualifications
* 5 GCSEs grade A-C or equivalent
* Previous experience in the managing of NHS administrative booking processes
* NVQ level 3 in Business and Administration
* Patient Administration System training in Outpatient Booking and understanding of Audit trail
* Agree to work towards Customer Service Level 3 or agree to work towards it
Experience & Knowledge
* Administration and/or customer service experience gained within a healthcare environment, showing an understanding of the role of the contact centre and general clinical and administrative processes in the NHS.
* Good IT and keyboard skills with Outlook, Excel, local databases, software, Internet.
* ECDL or equivalent experience.
* Experience with NHS.Net mail accounts.
* Excellent communication skills, both written and verbal.
* Ability to organise own workload and work under pressure to meet NHS target deadlines.
* Good personal judgement skills to recognise situations faced each day and confidence to send reports to Service Managers.
* A desire to develop both the services of the Contact Centre and yourself by undertaking further training courses.
EEO statement
If you are applying under the Disability Confident Scheme or the Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Benefits
* 27‑day holiday scheme rising to 33 after 10 years.
* NHS discounts.
* Salary sacrifice schemes including lease cars and Cycle to Work.
* Vivup – a free, confidential counselling and information service to assist with personal or work‑related problems.
#J-18808-Ljbffr