Job Description
Customer Service Advisor \n Shift Times: Monday - Friday 8am - 6pm. 37 hour week\n Pay Rate: £12.60 (after 12 weeks) starting on £12.21 \n Location: West Strand Business Park in Preston, PR1 8UY\n\nWe are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families.
In this role you would be supporting families and making a difference by helping them.\n In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.\n What we are looking for:\n Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.\n At a minimum you should have:\n\nA positive attitude and a can-do spirit\nFlexibility and the ability to adapt to new situations\nExcellent communication skills, both written and verbal\nThe ability to work independently and as part of a team\nA passion for providing excellent customer serviceWhat we offer:\n As a valued e...