Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
Industry leading training and leadership development opportunities
Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Flexible working opportunities
Paid breaks
Starting salary above national minimum wage
Access to hotel gym facilities
Career and lifestyle breaks Allowing you to take time off for key life events.
Free staff parking
A day in the life of
As Front Office Guest Service Manager youll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. Youll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.
What do we need from you?
Youll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
As Front Office Guest Service Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
Were looking for you to have a good understanding of hotel software and systems, including property management systems (Hilton PEP), booking engines, and customer relationship management (CRM) tools. Youll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow
So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.
Set in some of the most idyllic grounds in British horse racing, Hamilton Park is the ideal venue whether you are entertaining clients, staff or friends for a day at the races or for a wedding or private event. Experience the excitement, speed and glamorous atmosphere that a day at Hamilton Park offers throughout the year.
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