About Us
Hallmark Care Homes is a family-run provider dedicated to delivering high-quality, relationship-centred care across our luxury care homes in England and Wales. We are committed to creating a warm, supportive environment where both residents and staff can thrive.
The role
* Standardise SOPs (standard operating procedures) for each of the homes and Central Support office systems to ensure clear guidelines are in place to assist users and have one way of working
* Visiting and working with home teams members to ensure use of Business applications
* Application support (incident triage, analysis, resolution and closure) and business support
* Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings
* Incident analysis and resolution which will require working with MSP and third-party vendors
* Manage IT training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms
* Produce and roll out training materials across the business with regards to basic IT skills, systems
* Proactively liaising and communicating to all stakeholders about notified changes and the impact
* Working with Stakeholders on the implementation of new initiatives and projects
* Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have
* Assist Management in setting budgets
* Support IT Manager with BAU activities
About You
We are looking for individuals who are:
* ITIL would be a benefit to this role
* Experience in an IT administrator/support function role
* Self-starter who is detailed oriented, highly organised with strong problem solving skills
* Business, Technical, and Data Analysis skills
* Experience in application support
* Strong SharePoint skills would be an asset
* Contributing in a timely manner to procedures
* Delivering presentations to the senior management
* Worked closely with Senior IT and wider business stakeholders
* Application support, maintenance and implementation
* Review and analysis of business cases
* Champion new projects and gather business requirements
Benefits
* Competitive salary and holiday entitlement.
* Comprehensive induction and ongoing training.
* Opportunities for career progression within the Hallmark Care Homes group.
* Access to employee benefits, including discounts on high street and online retailers.
* Workplace pension scheme and life assurance options.