Position: Part time Sales Advisor (24 hours per week)
Location: Samsonite Oxford Street Store, 285 Oxford St, London W1C 2DW
Availability: As soon as possible
Job Purpose
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities
Customer Service/Sales
· Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
· Introduce selling benefits and various features of merchandise range.
· Maximise sales through detailed product knowledge and add on sales
· Be knowledgeable about store layout, products and stock availability.
· Deal with customers in a cheerful, polite and efficient way, always considering their needs.
· Handle customer complaints and phone queries tactfully in line with Company Policy.
· Process transactions in an efficient and professional manner always adhering to Company Procedures.
· Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered.
· Maintain awareness of sales promotions, incentives and product brochures
· Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
· Process deliveries and communicate any discrepancies under and over in an efficient manner.
· Ensure backup stock and stockrooms are kept in order.
· Be knowledgeable of all products (current and new) and selling benefits.
· Assist in layouts and maintenance of merchandising and internal displays.
· Read and action relevant Head Office communication
· Assist in stock counts as directed by Store Manager.
Security
· To ensure that any security issues are acted upon where possible and reported to Management.
· To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
· Maintain high standards at all times within the branch.
· Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Operations /Administrative Duties
· Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
· Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
· Open and close the store following Company Procedures.
· Carry out stock and personnel administration as directed by Management.
Attendance
· To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
· If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
· If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
· Any LOSS of business time must be made up and discussed with manager.
· To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
· To adhere to company attendance policy
Appearance
· Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
· Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
· Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management
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