Overview
Join to apply for the Department Manager role at GO Outdoors LTD.
At GO Outdoors our purpose is strong and clear: to inspire and equip everyone for life outdoors. We believe in the positive benefits of the outdoors and provide equipment for all outdoor activities at the best price guaranteed. We live our values—One Team, Responsibility, Passion, and Integrity—to fulfil our mission to be the nation’s favourite outdoor retailer.
Role overview
Lead and coach store teams to deliver customer-focused service through exceptional store standards and highly engaged colleagues. Motivate your team and ensure the store runs smoothly, both for customers and colleagues.
Responsibilities
* Support the Store Manager to lead and motivate a high performing, engaged team.
* Create a culture of exceptional customer service and strive to win customers for life by exceeding expectations.
* Develop store teams through internal development programmes to support future talent and career pathways.
* Uphold a safe and compliant operating environment for all colleagues and customers.
* Deliver financial results in line with or above company targets.
* Assist with other retail management duties as required and act as the point of contact in the manager’s absence.
* Provide excellent customer service, address inquiries, and resolve complaints professionally.
* Assist with day-to-day operations, including opening and closing procedures.
* Support cash management tasks, processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to improve performance and maintain schedules to ensure proper coverage and productivity.
* Contribute to achieving store KPIs: sales targets, units, conversion, ATV, UPT, and upsell/cross-sell targets.
* Maintain a high Net Promoter Score and stock accuracy; ensure mandatory training for new colleagues is completed.
* Support employee engagement and maintain cost awareness within budget.
Skills and Experience
* Great coaching, mentoring and team building skills with a focus on driving performance.
* Clear, confident, motivational communicator with excellent verbal, listening and written skills.
* At least 2 years management experience, preferably in a retail environment.
* Ability to prioritise and delegate workload to achieve team goals.
* Proven track record of promoting and growing a brand or service in the local community.
* Passion for customer service and delivering excellence.
* Ability to improve store performance and standards through planning.
* Robust knowledge of retail KPIs, cost control, and customer experience improvement.
* Knowledge of local market trends and opportunities for growth.
* Decision-maker with a plan/do/review mindset; resilient, positive, and accountable; aligned with company values and capable of developing teams.
Benefits
* Discretionary bonus schemes
* Company discount on products in-store and online
* Exclusive deals from various retailers through TELUS Health platform
* Health cash plans and digital health and well-being services
* Internal development courses and access to apprenticeships and qualifications
* Discounted gym memberships and access to colleague networks
* Volunteer opportunities and support initiatives through JD Foundation
* Incremental holiday allowance
Applications that meet the skills criteria will be contacted for a first-stage meeting with the talent team. Shortlisted candidates will be invited to interview with the hiring manager. If you don’t hear back within two weeks, please consider your application unsuccessful on this occasion.
Location: Swindon, England, United Kingdom
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