Overview
Join to apply for the Service Desk Engineer role at Littlefish.
We’re hiring: Service Desk Engineer (French Required). Work location: Sheffield (Hybrid). Salary: Up to £28,500.
Role summary
Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in French to provide top-tier technical support to our contract customers.
Responsibilities
* Resolve technical issues related to desktops, laptops, printers, and applications.
* Troubleshoot and manage networks and servers.
* Follow Littlefish standards and meet customer-specific SLAs when handling technical queries.
* Provide clear communication with customers to ensure issues are resolved swiftly.
Qualifications
* Fluency in French is required – this is a key aspect of the role!
* Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
* Experience with ITSM case management software.
* Knowledge of remote support tools for diagnostics and troubleshooting.
* Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
* Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
* Excellent customer service skills with a focus on problem-solving and communication.
What we can offer you
* Referral Bonus – Earn £1000 when you refer a friend to join us!
* Endless Learning – Access to LinkedIn Learning with over 16,000 expert-led tutorials to grow your skills and reach your goals.
* Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
* Casual Dress Policy – Come as you are.
* Company Pension Scheme – Plan for the future while living in the present.
* Social Events – Team outings and company-wide celebrations.
* 25 Days Annual Leave + Public Holidays.
* Purchase & Sale of Annual Leave – Buy or sell extra days off.
Life at Littlefish
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
I am High Performing- We raise the bar, create opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together; we care about the people we work with, and we support one another.
I Have a Can-Do Attitude- We are not afraid to step outside our comfort zone, challenge the status quo, and we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are or their background can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option for a ‘prefer not to say’.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Location: Sheffield, England, United Kingdom
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