We’re looking for a proactive Operations Training Officer to join our team. In this role, you’ll play a vital part in ensuring that both new starters and existing colleagues receive the training they need to succeed in their roles. You’ll design and deliver effective, engaging training across a range of operational processes.
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Working Hours: Monday - Friday 8.00am - 4.30pm
Salary : £28,500 P/A
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Why join Acorn?
Comprehensive induction and training
Investors in People accredited employer
Healthcare and pension schemes
Free on-site parking & great transport links to Leeds, Bradford & Skipton
Subsidised on-site canteen
Cycle to work scheme
Gym membership discounts
Company events
Monthly reward scheme – Acorn Achievers
Refer-a-friend bonus – earn up to £100!
Key Responsibilities:
Deliver high-quality training to new and existing team members within the Operations department
Proactively identify training and development needs through observation, feedback, and performance trends
Support the design and delivery of engaging, effective, and role-specific training sessions
Maintain accurate and up-to-date training records in line with compliance and operational requirements
Develop and manage a comprehensive training schedule to ensure timely and consistent delivery
Regularly review and update training materials to reflect changes in systems, processes, or business needs
Skills and Experience required:
A minimum of 1 year’s experience delivering training, ideally within a Customer Service or similar operational environment
Strong communication skills, both verbal and written, with the ability to engage and present clearly to a variety of audiences
Ability to communicate confidently and effectively at all levels within the organisation
Skilled in designing and developing training content and supporting materials
Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
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