Call Handler - Dundee. (Once fully trained you will have the opportunity to work on a hybrid basis). £24,960 per annum Career development opportunities Generous Pension Scheme Free Care Parking Shifts: Monday-Friday, 8am-5pm The role of Call Handler: Provide initial response to incoming internal and external calls and fully record enquiries to ensure customer service standards are met Obtain all necessary information and allocating appropriate response to calls Accurately update customer databases ensuring prompt and accurate information is captured Log and, where applicable, deal with customer queries and complaints Liaise with customers site staff to effect immediate resolution to faults The ideal Call Handler: Successful working as part of a team Experience of working in a call based environment Professional telephone voice Understanding of Microsoft packages i.e. Outlook, Excel, Word.