Wrightbus Ballymena, Northern Ireland, United Kingdom
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Wrightbus Ballymena, Northern Ireland, United Kingdom
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Job type: Permanent | Location: Wrightbus | Closing date: Friday 22 Aug 2025 08:00
We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We encourage early applications.
Purpose of Post
We are looking for a hands-on Manager responsible for ensuring the stability, integrity, and efficient operation of the organisation's IT Support and infrastructure.
Key Responsibilities
* Service Desk Management: Resolve user issues and service requests promptly, implement and manage ITIL-based support processes, monitor SLAs, KPIs, and user satisfaction, coordinate escalations and resolve high-priority issues.
* Infrastructure Management: Oversee design, performance, and availability of network, server, storage, and endpoints; manage hardware, software, cloud, and on-premise infrastructure with vendors and internal teams; support factory floor systems; maintain business continuity via backup, disaster recovery, and high-availability.
* Security Management: Develop and maintain security policies (ISO 27001, Cyber Essentials), monitor tools, respond to threats, ensure GDPR and cybersecurity compliance, conduct assessments and penetration tests, manage endpoint security and patching.
* ERP Support: Support ERP implementation, provide technical support during testing, migration, training, and early phases, align support processes post-implementation.
* Team Leadership and Development: Lead, mentor, and develop the team; conduct performance reviews and training.
* IT Policies and Procedures: Develop and enforce policies; ensure compliance.
* Strategic Planning: Contribute to IT strategy; identify improvement opportunities; stay current with industry trends.
* Compliance and Auditing: Ensure legal and regulatory compliance; conduct audits; maintain documentation.
Essential Criteria
* Degree in Computer Science, IT, Cybersecurity, or related field (or equivalent experience).
* 5-7 years experience in designing, implementing, and managing IT infrastructure, including servers, networks, storage, and cloud services within the last 7 years.
* Proven experience in cybersecurity strategies, security assessments, and incident management.
* 5+ years experience in leading, mentoring, and developing IT teams.
* Experience managing relationships with IT vendors and service providers.
* Knowledge of cloud technologies, O365, networking, cybersecurity, Active Directory, Wi-Fi, multi-site management, firewalls, antivirus, EDR, and email security.
The Benefits
* 4% discretionary bonus
* Life Insurance
* Medicash scheme
* Discounts with local businesses
* Free car parking
* Canteen
* Career progression
* Professional development
* Flexitime
To be considered, complete the application on our careers page by clicking "Continue to Application" or "Login/Register".
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Information Technology
* Industries: Motor Vehicle Manufacturing
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Locations recently posted: Ballymena, Belfast, Newtownabbey, Northern Ireland, United Kingdom
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