Position: Service Desk Analyst
Location: Hillview House, Newtownabbey, BT36 7LQ
Salary: £15.50 per hour
Hours: Full Time, 40 hours per week, Monday to Friday
Shifts: Must be available between 8am-5pm
Type: Temporary until Approx October 2025.
We are currently recruiting for Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area.
You will be providing customer support via a service desk providing ticket logging services, technical support and ticket resolution to a range of external customers within the education sector. You will take inbound calls from Schools, Colleges and Universities across Northern Ireland and provide support to aide resolving their queries.
The role will involve:
* Answering and resolving all customer queries and questions
* Logging incidents and service requests from telephone, email and our customer portal and processing them
* Giving excellent customer service to everyone you speak to
* Making sure customers are kept updated on what's happening with their query
* Prioritising and managing your own workload and tasks, while making sure you meet deadlines
* Working in accordance with our company policies, procedures and standards
Training is provided, however of you have experience working within an IT service desk, a passion for IT or a knowledge of computer systems then we want to hear from you. This role desires a confident individual with excellent verbal an...