Overview
Lloyd Kia Carlisle - Apprentice Aftersales
Permanent, Full Time, Monday to Friday
Lloyd Kia is Europe’s number one dealer. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.
The Role
This is a varied role where you will be covering the following areas:
* Welcome customers to the service department and handle enquiries both in person and by phone.
* Book vehicles in for servicing, repairs, MOTs, and maintenance.
* Prepare job cards and liaise with workshop technicians.
* Explain repair work, costs, and timescales to customers in a professional, friendly manner.
* Manage warranty claims in line with Kia’s standards.
* Promote service plans, accessories, and additional work where appropriate.
Parts Advisor Duties
* Identify and supply the correct parts and accessories for workshop jobs and retail customers.
* Assist technicians by ensuring parts are available on time for scheduled work.
* Order, check, and manage stock levels, returns, and invoices.
* Promote Kia genuine parts and accessories to enhance customer experience.
* Maintain an organised parts department and keep records updated in the dealer management system.
* Deliver excellent customer service at all times, maintaining high satisfaction levels.
* Support the aftersales team in achieving department targets.
* Build product knowledge, particularly on Kia’s latest electrified models and upcoming PBV range.
* Attend Kia Academy training blocks and complete all apprenticeship learning requirements.
Applicants must possess
* GCSE grades level 4 or above in English, Maths and two other subjects (or equivalent qualifications)
* Team player
* Dependable and punctual
* Ability to operate well under pressure
The Training
Qualification: Level 3 Apprenticeship qualification and Kia certification.
Length: 3 years
Apprentices receive their off-the-job training at the state-of-the-art Manufacturer's Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up-to-date products and technology. During the course, the training is conducted in both workshops and classroom settings.
The Ideal Candidate
GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)
Team player
Dependable and punctual
Ability to operate well under pressure
Company Benefits
* 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
* Cycle to work scheme.
* Free flu jabs.
* Life Cover.
* Internal and manufacturer training.
* Tool insurance.
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we focus on exceptional customer service delivered with a professional yet personal touch. Join our team to grow while contributing to a company that values its people.
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