Grade:
N
Contract Type:
Permanent (Full-Time)
Shift patterns:
37.5 Hours between 0800 - 1800, Monday to Friday
Location:
Rugby, CV23
DHL, an award-winning leading supply chain business, is seeking an experienced First Line Manager / Team Leader to play a vital role managing a small team, providing support, and escalation for the customer.
WHAT DOES THE ROLE ENTAIL?
As part of your duties, maintaining excellent health and safety practices, you will:
* Train, develop, and support the team with the fluidity needed for the changing needs of the customer, including Brexit / Customs documentation.
* Maintain strong and effective relationships with both customers and team members.
* Achieve contractual daily, weekly, and monthly KPIs.
* Manage the team through succession planning, development, coaching, and training.
* Provide issue resolution and act as the first point of escalation for the team.
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience, but don't hesitate to apply if you don't tick every box— we're great at spotting talent and potential in everyone:
* Previous supervisor/management experience.
* Customer relationship/service experience.
* Experience in administration, preferably customs administration.
* Computer literacy.
* Ability to lead and motivate.
WHY CHOOSE US?
Along with competitive pay rates, you will be entitled to an award-winning range of benefits including:
* Free confidential 24/7 GP service.
* Hundreds of discounts (including retail, childcare, and gym).
* Affordable loans and an enhanced pension scheme.
* 24/7 employee support service for you and your family, with access to free counselling and more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION
We ensure our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in supply chain management, keeping the world moving. Our teams work across industries including retail, automotive, healthcare, and more, to deliver for our customers.
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