Job Title: Technical Support Engineer (Fire & Security)
Location: Craigavon
Salary: £30,000 per annum
Are you looking for a Technical Support Engineer role based in Craigavon? As a Technical Support Engineer, you will provide first-line technical support to both engineers and end users across Fire, CCTV, Intruder, and Access Control systems. You will be working for a well-established organisation that delivers specialist support services across the Fire & Security sector.
Responsibilities:
Provide technical support to internal and external engineers and end users.
Ensure accurate information is logged, scheduled, and communicated promptly.
Prioritise workload to meet contractual deadlines.
Handle inbound customer calls while maintaining high customer service standards.
Attempt first-line fixes before escalating to the service team.
Provide support to the Service Scheduling Team when required.
Carry out any other reasonable tasks requested by supervisors or the Head of Service.
Experience and Certifications required:
A minimum of 3 years' experience across Intruder, CCTV, Access Control, and Fire systems.
Strong customer-focused approach with excellent telephone manner.
Strong interpersonal and communication skills.
Ability to prioritise workload effectively.
General product knowledge of fire systems.
Experience with Network/IP-based systems.
Desirable:
Experience with UDL software across Galaxy, ATS, and Intruder alarm panels.
Experience with Cash4Windows.
Experience working on enterprise-wide networked CCTV systems (eg, Hikvision, Cathexis).
Experience with remote programming of industry-standard enterprise-level Access Control systems.
Please apply with an up-to-date CV for more information.