Customer Assistant - Food - Matlock Simply Food
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work Pattern
* Monday: 14:00 - 20:00
* Friday: 14:00 - 22:00
* Saturday: 14:00 - 18:00
You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is committed to Inclusion, Diversity and Equal Opportunities. We welcome flexible working and will discuss reasonable adjustments to the recruitment process to ensure a fair assessment.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Retail
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