This is a lovely role for a GERMAN speaker who likes customer care and is based around the READING area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls. There is an admin content in this role which makes it more varied and the team is friendly and warm.
Job Title: German-Speaking Customer Support Specialist
Automotive
Language Requirement: Fluent German
Location: Reading (Hybrid (3 days in/2 days wf) work available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm
Huge US business within technical and automotive, The company creates nifty gadgets that are used globally and are very exciting and innovative products to work with. You will get full training so that the advice that you give is a genuine solution to a problem. You will support automotive dealerships in Germany, Switzerland, and Austria and will be the front line representative of the company. Respond to incoming phone and email in a caring a nurturing way
Use excel to track deliveries and arrange collections
Help customers navigate the various products
Fluent German.
~6 months previous experience working in a customer care role.
~ Excel