Resident Engagement (Communications) Coordinator - High Wycombe, HP12 3NR
Make a Home at Taylor Wimpey
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.
With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life.
Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people.
Home to work that matters, and you can be a part of it.
Job Summary
This role provides day-to-day support within the Cladding Remediation Team at Taylor Wimpey. The successful candidate will be part of a team that delivers a unified communications model, prioritising transparency, accessibility, and proactive engagement. Residents are placed at the heart of the remediation process, with clear and timely updates provided throughout the journey. This approach ensures that programme milestones and resident communications are aligned to build trust, manage expectations, and enhance the overall experience for residents and stakeholders.
This role is contracted to our Head Office in High Wycombe, with occasional attendance required for team meetings. Day-to-day, the role can be carried out on a hybrid basis or from a regional office.
Primary Responsibilities
* Manage, investigate, and respond to incoming communications received via the dedicated Cladding Team inbox.
* Ensure all responses reflect the company’s position and values, maintaining a high standard of customer focus.
* Support with incoming MP enquiries, liaising with Taylor Wimpey Group Communications and external agencies to draft timely responses.
* Assist in drafting proactive written communications for affected buildings at key milestones, as required.
* Provide support to internal cladding projects as needed.
* Cover the Cladding inbox during periods of absence or increased demand.
* Deputise for the Communications Manager when required.
* Produce reports to identify trends and contribute to continuous improvement within the communications function
Experience, Qualifications, Technical Requirements
* Experience in drafting written communications, ideally within a communications or customer service role.
* Strong investigative skills and the ability to respond appropriately to complex enquiries.
* A calm and personable manner, with the ability to handle sensitive or challenging situations professionally.
* Confidence in liaising with internal teams to ensure accurate and timely messaging.
* A professional qualification or degree (preferred), although experienced communicators without formal qualifications will also be considered.
* Excellent Communication Skills, written and verbal
* Attention to detail
* Experience in complaint management and case resolution
* Experience in dealing with political stakeholders
* A calm and empathetic manner when dealing with emotive subjects
* Time manangement skills - ability to work to deadlines
* Experience in Microsoft packages
What we offer at Taylor Wimpey
At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.
We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.
We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.
If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
Internal Applicants:
Please inform your line manager if you wish to apply for this role.