Regional Service Manager – South West Salary Details Provided on Application Location: Paulton (covering the South West region) Employment Type: Full-time, Permanent Background: Construction, ideally with an engineering focus, or experience managing a service team. As the Regional Service Manager, you will be responsible for managing the day-to-day operations of the South West service office. Leading a team of Service Technicians and Coordinators, you will ensure the delivery of outstanding customer service while meeting operational and financial targets. A key part of the role will be nurturing strong customer relationships, driving efficiencies, and developing your team to achieve their full potential. Excellent Benefits Competitive salary Company car Annual performance bonus 25 days holiday plus bank holidays Paid birthday leave after 1 year of service Company pension scheme Life assurance scheme Enhanced parental pay Company sick pay Employee Assistance Programme (health & wellbeing support) Key Responsibilities Oversee the daily operations of the South West region, ensuring all operational and financial KPIs are achieved or exceeded. Drive performance by maintaining a focus on efficiency, margins, and continuous improvement. Build and maintain strong customer relationships, holding regular account review meetings and developing new business opportunities. Lead, coach, and support both field-based and office-based staff, ensuring they deliver consistently high levels of service. Support team members with training, development, and performance management, from onboarding through to ongoing growth. Collaborate with internal departments to ensure contractual and service agreements are met across national accounts. Monitor and manage Service Technician activities to balance customer satisfaction with budgetary requirements. Support the development of data management and operational systems, working alongside the IT and Contracts teams to improve processes and resolve warranty/contract issues. About You The successful candidate will bring a strong combination of leadership, operational management, and customer service experience. You will be commercially astute, people-focused, and confident in driving performance within a service-based environment. Essential requirements: Proven experience managing small teams in a customer-facing environment. Strong track record of working to operational and financial KPIs, with a sound understanding of budgets and profit margins. Demonstrated ability to lead, coach, motivate, and support staff at all levels. Strong relationship-building skills with experience in account management and identifying new opportunities. Excellent communication and influencing skills, with the ability to engage effectively at all levels. Highly organised, adaptable, and able to prioritise effectively under pressure. Confident problem-solver with a data-driven approach to continuous improvement. Proficient in Microsoft Office (especially Excel); SAP knowledge desirable but not essential. Full UK driving licence and flexibility to travel across the region (ideally based within one hour of Paulton). Job Ref: EN1065 Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.