Do you have experience helping customers on the phone? Do you like to ensure you're delivering excellent customer service?
Benefits
Welcoming working environment
Casual smart dress code
Company pension
Colleague discount scheme
Christmas Savings Scheme
Free on-site parking
Employee Assistance Programme
Attractive bonus, incentives and performance rewards
Death in service benefit
Hybrid working (subject to reaching required standards)
Duties
You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Working in an open plan, contact centre environment – achieving personal and team targets
Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Requirements
Previous experience working in a call centre or credit control type role is important
Clear and confident communications skills – both writing/data entry and over the telephone
Being comfortable working to targets – earning more money based on your achievements
Strong IT skills – we use different technologies and systems and need you to pick these up quickly
Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
Problem solving abilities – able to ask the right questions to get the information you need