Business Support Administrator - St Cadocs Hospital
We are looking for a motivated, organised and customer-focused Business Support Administrator to join our Estates & Facilities Business Support team. You will be based at St Cadoc's Hospital in Caerleon, Newport providing a professional front‑of‑house and administrative service to the Estates & Facilities division.
Are you organised, friendly, and passionate about providing excellent support within a busy healthcare environment?
In this varied and rewarding role, you will act as a key point of contact for patients, staff, visitors and external agencies. You will support the smooth running of essential administrative functions that keep our hospital sites operating efficiently.
This is a fantastic opportunity for someone who enjoys variety, working with people, and playing a key role in keeping our services running smoothly every day.
You will be part of a supportive team committed to delivering a high‑quality service to patients and colleagues across the Health Board.
The hours are 19.5 per week. These will be worked 11:00 - 2:00pm on Monday, Tuesday, Wednesday and Friday and 8:30 - 4:30pm on Thursday.
Main duties of the job
Key Responsibilities
In this role, you will:
* Welcome, direct and support patients, visitors and staff in a professional and friendly manner.
* Use Health Board systems to check patients in, issue follow-up appointments, and print outcome letters.
* Handle telephone and face‑to‑face enquiries, providing accurate information or redirecting as appropriate.
* Use Microsoft packages such as Outlook, Word and Excel to input and update information.
* Provide general administrative support including photocopying, scanning, filing and daily record‑keeping.
* Manage incoming and outgoing mail, ensuring correct franking, sorting and distribution.
* Maintain room booking diaries and support use of ESR, Health Roster, Datix and other internal systems.
* Support new staff through on‑the‑job training.
* Undertake daily cash handling tasks including counting, recording and securing monies following Standard Operating Procedures.
* Collect, reconcile and bank retail takings and petty cash.
* Manage patient property, including secure storage of valuables and processing petty cash reimbursements.
* Complete cash and deposit sheets and liaise with the ABUHB Treasury team.
* Report maintenance issues to Estates or contractors.
* Ensure keys, lost property and patient items are securely recorded and managed.
* Support service improvements by contributing ideas and helping implement changes.
* Take an active role in maintaining a high‑quality, patient‑focused service.
Qualifications and Knowledge
* Good general level of education Maths & English A‑C.
* Knowledge of administrative systems, clerical/office procedures, data input acquired through on‑the‑job training.
* Knowledge of Microsoft 365.
* Knowledge of financial Standard Operating Procedures.
* Knowledge of Health Board systems such as clinical workstation.
* ECDL.
Experience
* Experience of working in an NHS organisation.
* Experience using Microsoft 365.
* Experience of working in Administration function.
Skills and Attributes
* Methodical approach to work.
* Good organisational skills.
* Ability to interact with other disciplines.
* Ability to work under pressure.
* Desire to learn and develop in the role.
* Able to work on own initiative.
* Ability to prioritise own tasks.
* Team Player.
* Excellent interpersonal skills.
* Flexible to the needs of the service.
* Able to work to timescales.
* Commitment to achieving quality standard of work.
* Aware of security and confidentiality.
* Follow & implement standard operating procedures.
* Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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