Contract Support Officer - Luton/Pistone
Luton, UK
Job Description
Contract Support Officer – responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. Key duties include ID checks, responding to emergencies, and communicating information to staff and visitors.
Role: Contract Support Officer
Pay Rate: £13.45 per hour
Shift Pattern: Days, Nights and Weekends
Location: Luton/Pistone – ideally a driving licence is required
Role Requirements: SIA License
Benefits include:
* Financial support for SIA licensing and renewal
* Cycle to work salary sacrifice scheme
* Company pension scheme
* Life assurance benefits
* Progression, training, and development opportunities
Additional benefits via our ReWard membership:
* Discounted gym membership
* Discounts at major retailers and travel suppliers
* Restaurant and supermarket vouchers
* Cinema tickets
* Access to 24/7 free employee assistance programme
Must have:
* Valid SIA licence
* Good customer service and communication skills
* Proven work experience as a Security Officer (min 1 year)
* Professional attitude and appearance
* Ability to deliver succinct and clear verbal and written reports
* Resourceful and proactive when issues arise
* Excellent organizational skills
* Experience within cooperative security (min 1 year)
* Surveillance skills and attention to detail
* 5-year checkable work history
* IT literate – ability to operate detection systems and emergency equipment
Main Duties:
* Act as a point of contact and information centre to staff and visitors.
* Provide clear, concise information in person and over the phone or email.
* Report any issues to the supervisor or duty manager.
* Always conduct yourself in a professional manner.
* Respond to emergencies.
* Deal with conflict appropriately if required.
* Write up incidents to the standard expected by management.
* Carry out ID checks.
* Remain vigilant to health and safety risks.
* Work on own initiative.
* Ensure the reception area, foyer, staff area, and boardroom are kept clean by supervising cleaning staff.
We are an equal‑opportunity employer and comply with all applicable laws. We provide equal opportunities regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or other protected characteristic.
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