Job Description
Field Services Technician
SS&C is a global leader in investment and financial services software, delivering cutting-edge technology solutions to some of the world's largest financial institutions and healthcare organizations. Headquartered in Windsor, Connecticut, we empower our clients with innovative, secure, and scalable IT solutions.
Now, we're looking for Field Services Technicians to join our organization. If you're a problem-solver with a passion for technology, client engagement, and continuous improvement, this role offers an exciting opportunity to grow and make an impact in a dynamic, global organization.
Why You Will Love It Here!
* Be a Key Player: As the primary on-site IT contact for SS&C clients, you’ll play a crucial role in ensuring seamless IT operations and an exceptional user experience.
* Exciting Growth Potential: Develop expertise beyond desktop support, with opportunities to support technology deployments, office buildouts, and contribute to user experience improvements.
* Client Engagement & Advisory: Provide hands-on support, advisory, training, incident management, and event support to improve IT service delivery and user experience.
* Innovate & Expand Your Skillset: Engage in high-impact projects, including new technology rollouts and infrastructure enhancements.
* Global Collaboration: Work with colleagues to share knowledge, enhance operational efficiency, and support the professional onboarding of new employees.
What you will get to do:
* IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering with global engineering and service desk teams to improve resolution times and identify improvement opportunities.
* User & Security Management: Support the implementation of security tools and best practices based on global standards.
* Client Engagement & Training: Deliver advisory, training, and real-time incident support to ensure a seamless IT experience for employees and clients.
* Collaboration & Vendor Management: Work with global IT teams, vendors, and stakeholders to optimize the employee experience through improved IT service delivery.
* Product Deployments: Support regional technology deployments and real-estate projects ensuring smooth implementation of new solutions.
* Problem-Solving & Innovation: Proactively identify risks and resolve technical problems, escalating critical issues when necessary.
What you will bring:
* Education & Experience: A Bachelor’s degree or equivalent experience (10+ years in IT support) in a corporate environment (ideally the Financial Industry).
* Technical Expertise: Strong knowledge of desktop systems, collaboration technologies, virtual environments, mobile devices, and enterprise IT tools (ServiceNow) to quickly resolve IT issues.
* Client-Centric Mindset: Ability to proactively engage with SS&C Employees & Client organisations, providing training, advisory and leadership of initiatives that enhance their IT experience.
* Global & Regional Collaboration: Experienced in working across different time zones and with international teams to drive IT excellence.
* Agility & Proactivity: A problem-solving mindset, with the ability to work independently in a fast-paced setting whilst helping achieve global consistency.
* Flexibility: A willingness and ability to work on-site across different office locations.
* Fluent English and additional local languages where relevant.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.