Npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
We are looking for a Metering Assurance Manager to join our Data & Metering team on a 15-month fixed-term contract. This is a key external-facing role, responsible for overseeing four teams that monitor and assess the performance of both our suppliers and our organisation in relation to regulatory expectations.
The ideal candidate will bring a strong understanding of the UK energy industry, combined with proven contract management expertise and excellent interpersonal skills to effectively build and maintain relationships with external stakeholders.
Key responsibilities
* Analyse settlement data and investigate issues (e.g. D95s, erroneous EACs) to ensure a seamless and accurate settlement process.
* Manage settlement regulations and ensure compliance with all relevant regulatory measures and license conditions.
* Develop and maintain data quality frameworks, ensuring third-party providers adhere to accuracy standards.
* Lead complex analytical processes across multiple business functions to optimise revenue and resolve variances.
* Monitor supplier performance against KPIs and SLAs, ensuring timely, accurate service delivery.
* Negotiate and manage contracts and service-level agreements with external suppliers.
* Represent the organisation in industry forums, deliver regulatory mandates, and proactively identify risks and opportunities.
What we need from you
* In-depth knowledge of energy markets, regulatory frameworks, and operational processes such as billing and settlements.
* Strong analytical skills with the ability to interpret complex data to drive financial and service performance.
* Proven experience in negotiating and managing outsourced contracts and supplier relationships.
* Demonstrated leadership in managing multi-functional teams, with strong coaching and change management capabilities.
* Financial acumen, including budget planning and cost control.
* Creative problem-solver with a proactive approach to identifying opportunities and resolving challenges.
* Excellent organisational skills, with the ability to balance multiple priorities and manage diverse stakeholders effectively.
It would be great if you had
* Strong commercial understanding of key areas within the metering business and the UK energy market, including its economic and political drivers.
* Enthusiastic and performance-driven, with a growth mindset and a passion for exceeding business goals.
* Confident communicator, skilled at delivering complex messages in a clear, concise, and accessible manner.
* Proactive in adopting new (digital) technologies to drive performance, efficiency, and innovation.
Here’s what you need to know
* Award-Winning Benefits: Our market-leading benefits package includes: 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings.
* Recognised with thePersonnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.
* Outstanding Employer Accolades:AwardedBest Place to Work for 16–34-year-oldsand named as aSunday Times Best Places to Work 2025employer.
* Recognised for Family-Friendly and Hybrid Policies: In 2024, we earnedDouble Recognition at the Personnel Today Awardsfor our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.
* Inclusive Employer: As the only energy company in theInclusive Top 50 UK Employers, we’re committed to equal opportunities, diversity, and fairness for everyone.
* Support for Disabled Applicants: As aDisability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.
* Development Opportunities: With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.
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