Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD
The department of Nuclear Medicine at Singleton Hospital (part of Swansea Bay University Health Board) is a busy academic imaging department operating two diagnostic state-of-the-art SPECT/CT cameras, two bone densitometry (DXA) scanners, a brand new, purpose-built, radio pharmacy, a therapy section and a mobile PET/CT service. The Singleton Hospital is situated next to the sea in Swansea, and is also adjacent to the Singleton University campus.
We are seeking an exceptionally motivated individual to join our friendly and dynamic team. In return for dedication and hard work, we offer well established, structured mentoring and staff development strategies to support with this role. The post holder will be required to contribute to the smooth and efficient running of the Nuclear Medicine Reception Offices, particularly the bone densitometry service reception, and to provide the clerical and administrative functions associated with the work undertaken in Nuclear Medicine. The post holder will also be required to provide patient support and to ensure their welfare when in the Nuclear Medicine Service.
Main duties of the job
Nuclear Medicine is a highly specialized service providing Radiopharmaceuticals, Diagnostic Investigations, Radionuclide Therapy, PET/CT and DXA scans to patients of Local Health Boards in the South West Wales Area.
Within this service the post holder will be part of a highly skilled team involved in the provision of the diagnostic and DXA service in South West Wales, providing support to colleague clerical officers in the provision of the DXA services in Nuclear Medicine. The post-holder will be the initial contact in the patient journey within Nuclear Medicine.
The post holder will ensure the smooth and efficient running of the Nuclear Medicine Reception Offices, and to provide clerical, administrative and healthcare support functions associated with the daily work of DXA.
The post holder will be expected to liaise with technical, nursing staff and patients to deliver an efficient nuclear medicine service with main focus on scheduling of appointments. They will be expected to manage the entry of patient data onto specific databases, maintaining patient confidentiality at all times.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
The successful candidate will be responsible for ensuring independent administrative cover, following an adequate period of training and for supporting the service flexibly during the contracted time.
Person specification
Aptitude and abilities
Essential criteria
1. Excellent verbal and written communication skills
2. Ability to work to meet deadlines
3. Ability to prioritise and meet service demand
4. Ability to use Microsoft Office e.g. word/excel
5. Ability to use virtual platforms e.g. Teams, Zoom
Desirable criteria
6. Welsh speaker
Experience
Essential criteria
7. Experience of working in an administrative/office environment
Qualifications
Essential criteria
8. 5 GCSEs or equivalent, Grade C or above
9. Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar
10. RSA II or equivalent demonstrable experience
11. Proof of appropriate CPD
Desirable criteria
12. ECDL or equivalent experience and or qualifications
13. Customer Service qualification L2
Other
Essential criteria
14. Ability to travel within geographical area to meet the business needs
15. Able to work hours flexibly
16. Good organizational skills
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable