Anti-Social Behaviour Officer
A place to create moments that matter
Location: Stockton, Hybrid with regular travel around the North region to meet customer needs.
Salary: £38,959 per annum (including car allowance)
Permanent, 35 hours per week, Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
Anti-Social Behaviour Officer - Making Communities Safer Together
Do you thrive on solving complex problems, working collaboratively, and making a real difference to people’s lives? Are you resilient, customer‑focused, and motivated by creating safer, more inclusive communities? If so, we’d love to hear from you.
About the role
As an Anti-Social Behaviour Officer, you’ll play a vital role in supporting our residents and communities by leading and managing serious and complex anti‑social behaviour (ASB) cases across all tenures. You’ll work with empathy, fairness, and professionalism to seek positive, sustainable outcomes, resolving issues wherever possible and minimising the impact of ASB on residents.
This role is both hands‑on and collaborative. You’ll lead on complex cases while working closely with internal colleagues and a wide range of external partners to tackle challenges early, apply proportionate solutions, and promote safe, welcoming neighbourhoods for everyone.
What you’ll be doing:
* Leading and managing complex and high‑risk ASB cases from start to resolution
* Using a range of legal and non‑legal tools to resolve issues fairly and effectively
* Working collaboratively with colleagues, local authorities, police, and other partner agencies
* Prioritising a varied and demanding caseload while remaining calm, resilient, and solution‑focused
* Supporting a customer‑centred approach that balances enforcement with empathy
* Learning from customer feedback and contributing to continuous improvement in our ASB approach
* Playing an active role in shaping and improving how we respond to ASB as an organisation.
To view/download the job description please click .
Salary
The spot salary for this post is £37,709 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
You'll also receive a car allowance starting at £1,250 per annum.
About you
* Proven experience managing ASB cases, including court or tribunal work
* Strong knowledge of social housing, tenancy management, safeguarding, and ASB legislation
* Experience working in multi‑agency settings with police, councils, and community partners
* Ability to assess risk, prioritise cases, and manage a busy, varied caseload
* Empathetic, resilient, and customer‑focused, with confidence to be assertive when required
* Excellent communication skills and ability to support victims and communities
* Skilled in resolving complex issues, balancing prevention and enforcement
The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.
Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Planned date: 11th May via Teams.
Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance.
Planned date: 19th May at our Stockton office.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email: PeopleServices@accentgroup.org
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.