Company Secretary at Armed Forces Community HQ CIC
Job Overview
Op FORTITUDE is the pathway for homeless veterans – launched nationally by Veterans’ Minister Johnny Mercer to end veteran homelessness in 2023. It will ensure vulnerable veterans across the country will have access to a new dedicated referral pathway when homeless, including those sleeping on the streets.
Homes at Ease is a partnership led by Armed Forces Community HQ CIC working with Jigsaw Homes, Wigan Council and sector delivery organisations in the North West as the Forces Wellbeing Collective.
The post holder will support Veterans who are homeless or at risk of homelessness across the North West. Veterans will be supported to access better life chances by navigating the plethora of statutory and third‑sector support services available, ultimately maintaining their tenancy and making a positive impact on the revolving door of homelessness.
Responsibilities
* Develop action plans that aid tenants to sustain or move towards independent living.
* Complete health and safety inspections and legislative checks, maintaining a written record of inspections, reporting defects, monitoring faults and damage to communal areas and individual flats while carrying out basic repairs where possible.
* Ensure tenancy policies and procedures are adhered to by tenants at all times via scheduled and unscheduled inspections and visits.
* Document safeguarding and behavioural issues observed or reported on the CRM.
* Induct new tenants into their homes in partnership with the housing provider, ensuring they have appropriate welfare provision and contact details for support services.
* Resolve difficult and challenging situations sensitively, balancing the needs of the individual with responsibility for the safety of the service.
* Facilitate access to wellbeing services (statutory and third‑sector) to ensure the service user has the right support to maintain their tenancy.
* Strive for a gold standard, sourcing long‑term, quality, and affordable housing solutions for the Armed Forces Community.
* Work in collaboration with the current provider of the Op Fortitude national helpline.
* Help tenants overcome barriers to independent living.
* Case‑manage a number of service users, updating the client relationship management system (Inform) in their homes and other community settings.
* Work collaboratively with partners to ensure service users have access to statutory and third‑sector interventions.
* Lead on navigation of support for beneficiaries referred under the Hospital Discharge Programme via East Lancashire Hospital Trust.
* Constantly map and engage with organisations (statutory, health and third‑sector) that can support the Armed Forces Community in Lancashire in partnership with Veterans in Communities (our Thrive Together partner) locally.
* Be a point of contact for age 60+ members of the Armed Forces Community in Lancashire and support the accessibility of provision working with local not‑for‑profit and transportation organisations.
* Work with sector colleagues within the Forces Well‑Being Collective to ensure collaborative working in the best interest of the service user.
* Identify, commission and co‑facilitate interventions to enable service users to access better life chances.
* Support the service user to make their property a home by working with welfare organisations including white and brown goods and comfortable living.
* Work as part of a team to provide better and fairer services to tenants, their families, and the wider Armed Forces Community.
* Undertake appropriate training to fulfil your job role in a safe and legislative way.
* Ensure a safe environment for beneficiaries, colleagues, and visitors in accordance with HQs policies and procedures.
* Adhere to HQs procedures, protocols and guidelines at all times, in particular safeguarding, confidentiality and information sharing.
* Take responsibility for updating knowledge and skills to meet the demands of the post.
* Represent Armed Forces Community HQ CIC’s social purpose and strategic aims.
* Act with integrity and always maintain the highest professional standards.
* Meet individual targets and contribute constructively to supervision and appraisal.
* Maintain the level of qualification/personal development and competence required to undertake the role and notify the company immediately of any circumstances that affect this.
Qualifications and Requirements
* Undertake an enhanced DBS check.
* Experience of direct tenancy management and support services.
* Able to maintain confidentiality with an understanding of GDPR.
* Must hold a full driving licence and business insurance.
* Efficient and reliable, able to follow instruction.
* Customer Satisfaction Experience.
* Positive can‑do attitude and flexibility.
* Able to work in an organised and methodical manner dealing with unexpected problems.
* A working knowledge of Health & Safety.
* Emergency First Aid.
* Ability to undertake risk assessments.
* Keen interest in the Armed Forces Community.
* An understanding of Supported Accommodation and HMO practice.
* Willingness and ability to embrace change.
* An understanding of mental health issues that the Armed Forces Community may face.
Schedule
Monday to Friday
Work Location
Hybrid remote in Wigan WN1 3SE
Job Type
Fixed term contract – 12 months
Benefits
* Company pension
* On‑site parking
Key Dates
Application deadline: 5th January 2026 at 12:00pm
Interviews to be held: 15th January 2026
Application
Please only apply for this role if you have the essential experience included in this job role.
Email your CV and cover letter directly to andrea@armedforceshq.org.uk
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