JobTitle ProgrammeManagerDigitalServiceTransformation Location Essex(On-site4daysperweek,1dayremote) CompanyOverview MyclientisaleadingfacilitiesservicescompanybasedinEssex,deliveringintegratedhardandsoftFMsolutionstoadiverseclientbase.Aspartofourongoinggrowthstrategy,weareundertakingamajordigitalservicetransformationtoimproveoperationalefficiency,dataquality,andcustomerexperience. RoleOverview Weareseekinganexperienced ProgrammeManager toleadanddeliveracomplexdigitalservicetransformationprogramme.Therolewillberesponsibleforoverseeingmultipleworkstreams,aligningtechnology,people,andprocesses,andensuringsuccessfulimplementationofcoreoperationalsystemsacrossthebusiness. Thisisahands-onrolerequiringstrongstakeholdermanagement,deepoperationalunderstandingoffacilitiesservices,andprovenexperiencedeliveringdigitalchangeinaliveoperationalenvironment. KeyResponsibilities Leadtheend-to-enddeliveryofadigitalservicetransformationprogrammeacrossthebusiness Ownprogrammegovernance,planning,milestones,risks,dependencies,andreporting Managemultipleworkstreamsincludingsystems,processredesign,data,andchangemanagement Actasthekeyliaisonbetweenoperationalteams,IT,externalvendors,andseniorleadership Overseetheimplementationandoptimisationof JobLogic asthecorejobmanagementsystem Leadintegrationandprocessalignmentwith Sage200 (finance,invoicing,costcontrol) Musthaveskills ERPProgrammeDelivery(EndtoEnd) ProvenexperiencedeliveringERPorFSMsystemimplementationsfromdiscoverytogoliveandpostgolivestabilisation. Strongabilitytomanagemultisite,multibusinessunitrollouts,includingphaseddeploymentsandparallelrunplanning. Experiencecreatingandmanagingprogrammeplans,milestones,RAIDlogs,governance,andstakeholderreporting. FieldServiceorJobManagementSystemsExperience Demonstrableexperienceimplementingoroptimisingsystemsusedinfieldservice,maintenance,orjobbasedoperations,suchasworkorders,scheduling,dispatch,engineerdiaries,partsmanagement,andinvoicing. StrongunderstandingofoperationalprocesseslikePPM,reactivejobs,emergencyresponse,andservicecontracts. ProcessImprovementandOperationalChange Strongbackgroundinprocessmappingandreengineering,identifyinginefficienciesanddesigningimprovedworkflows. Abilitytotranslateoperationalneedsintosystemconfigurationsandpracticaldelivery. StakeholderManagement Provenabilitytoworkwithseniorleadership,operationsteams,engineers,finance,andIT,aligningprioritiesandhandlingconflictingrequirements. Confidentatinfluencingdecisionsanddrivingstandardisationacrossthegroup. VendorandPartnerManagement Experiencemanagingthirdpartyvendors,implementationpartners,andsoftwaresuppliers,ensuringaccountabilityfortimelinesanddeliverables. Strongcontractandcommercialawareness,includingmanagingchangerequestsandscopecontrol. Data,Migration,andIntegrationOversight Experienceleadingorcoordinatingdatamigration,includingdatacleansingandmapping. Familiarityworkingwithintegrationteamsorvendorsoninterfacestosystemslikefinance,payroll,HR,orassetmanagement. RiskManagementandGovernance Strongdisciplinearoundgovernance,includingsteeringgroups,projectboards,escalationprocesses,andqualityassurance. Abilitytoanticipateprogrammeriskandimplementmitigationsearly. CommunicationandTrainingSupport Abilitytoleadplanningfortraining,adoption,communications,andbusinessreadiness. Strongwrittenandverbalcommunication,includingdeliveryofupdatestoboardsandseniorstakeholders. Nicetohaveskills: JoblogicSpecificExperience PreviousexperienceimplementingoroptimisingJoblogicspecifically. UnderstandingofJoblogicmodulesincluding:scheduling,stock,invoicing,contracts,mobileapp,customerportal,reporting,andassettracking. SystemsandFinanceIntegration ExperienceintegratingJoblogicorFSMplatformswithfinancesystemssuchasSage200,orsimilar. FamiliaritywithAPIs,middlewaretools,orintegrationplatforms. ReportingandAnalytics Experienceimprovingmanagementreporting,dashboards,andKPIsusingPowerBI,SQL,orsystemreportingtools. Abilitytodefineandimplementreportingstandardsacrossthebusiness. ITandSecurityAwareness AwarenessofITgovernance,useraccesscontrols,securityprinciples,anddataprotectionbestpractice. ChangeManagementQualifications FormalchangemanagementexperienceorcertificationsuchasProsci,APMGChangeManagement,orsimilar. AgileorLeanExperience ExposuretoLeanprocessimprovementorAgileprojectdeliverymethodologies. Qualifications RecognisedprogrammeorprojectqualificationssuchasPRINCE2,MSP,PMP,orAgilecertifications. PersonalAttributes Delivery-focusedandpragmatic Confidentworkinginafast-paced,operationalenvironment Abletochallengeconstructivelyandinfluenceatalllevels Strongattentiontodetailwiththeabilitytoseethebiggerpicture Resilientandadaptableduringperiodsofchange Thereison-siteparkingatmyclientslocationaswellasaccessiblebytrain. A2stageinterviewprocesswithinterviewslotsnowavailable. Applynowtobeconsidered!