Otter Garden Centres is a well‑known and much‑loved family business across the South West.
For over 60 years, we have continued to grow and evolve, becoming one of the largest and most successful independent garden centre groups in the UK.
We are now seeking an experienced and inspiring Branch Manager to lead our Garden Centre in Whitchurch, near Bristol.
This is an exciting opportunity for a dynamic retail leader who is passionate about delivering exceptional customer experiences, developing high‑performing teams and driving commercial success.
As Branch Manager, you will have full responsibility for the leadership, performance and ongoing development of the centre.
You will lead by example, creating a customer‑focused culture while ensuring operational excellence and sustainable growth.
Requirements
Key Responsibilities
Manage and deliver retail development projects to enhance the customer experience and commercial performance
Lead, coach and motivate a large team to maximise sales and deliver outstanding customer service
Manage the overall operation of the centre, ensuring all commercial and operational targets are achieved
Drive sales growth through effective sales floor management and the implementation of company initiatives and promotions
Ensure exceptional standards of product knowledge and customer engagement at all times
Recruit, develop and retain the right people, providing effective training from induction through to specialist development
Oversee stock control, administration, merchandising and presentation to ensure standards are consistently met
Ensure full compliance with company policies, including Health & Safety and Security, maintaining a safe and welcoming environment
About You
A proven people leader with experience managing a large team in a fast‑paced retail environment
Commercially driven with a strong track record of achieving and exceeding sales targets
Experienced in managing retail operations and leading change of development projects
Customer‑focused, with a passion for delivering exceptional service
Organised, resilient and able to thrive in a demanding leadership role
Why Join Otter Garden Centres?
Be part of a respected, family‑owned business with a strong heritage and future growth ambitions
Lead a well‑established and passionate team
Play a key role in shaping the continued success of one of the UK's leading garden centre groups.
Hours
Apply
If you are an experienced retail leader looking for your next challenge, we would love to hear from you. Please apply including your C.V. to: Sean Duff Group Retail Managersean.duff@ottergardencentres.com
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