Operations – Heathrow Terminal 4
Contract: Full Time
Salary: £13.71 (Heathrow T4 Only)
Contracted Hours: 8
We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour‑coded dishes which made our name. We're all about fresh, flavoursome, authentic Japanese food. Sushi is what we're famous for, but we also have a mouth‑watering range of hot street food available – from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami.
Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre‑pack sushi in most major UK supermarkets.
About You
You will be a role model, have an appetite for success and a real thirst for delivering exceptional results. You will be ambitious and hungry to learn. You will always strive to do your best. You will be enthusiastic and have a positive disposition. You will embrace challenges head on, with a willing can‑do attitude. You will want to be part of our success story.
Responsibilities & Qualifications
* You will be the face and point of contact for all our customers to see, ensuring their experience is a great one.
* A bubbly disposition with a willingness to go the extra mile for our customers.
* Previous background in a similar restaurant environment.
* Welcoming and greeting all customers that visit or contact our restaurant for reservations and booking.
* Ensuring you are up to date with product knowledge of all our dishes.
* Promoting of our menus to maximise sales opportunities.
* Maintaining a safe environment for all our customers including, Health & Safety, Hygiene controls and allergens intolerances.
* Complete all training to be fully aware how to maintain a safe environment for our Team & Guests.
* Have a strong knowledge of all our products to be able to deliver highest standard of service to the guests.
* Use upselling to increase sales and drive repeat business.
* Part of the YO! Team, a real team player who enjoys supporting the rest of your team in the running and serving customers with a smile.
* Keep yourself well informed of what’s going on and what’s new to YO! by regularly checking YO! 360, attending Team Meetings and interacting with Team Briefs.
* Work as a team aiming to deliver an exceptional guest experience across each & every shift.
* Be aware of how you can contribute to the success of your restaurant and its profitability.
* Committed to the safety of our Team & Guests within the restaurant.
* Complete all cleaning tasks in a timely manner as prescribed in Trail app.
We’re proud to offer
* Fantastic working hours.
* Free YO! food – every time you work you can power your shift with a selection of your choice from our fantastic menu.
* Grow with YO! – we will pay for you to achieve professional qualifications (up to Degree level) while you work.
* Brilliant opportunities for career progression.
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