Junior IT Support Engineer (1st Line)
Location: St Ives, Cambridgeshire
Type: Permanent, Full-Time
Hours: MondayFriday, 8:30am5:00pm
Salary: £25,400p/a
Were a friendly, growing IT support team looking for someone at the early stage of their IT career. If you have IT qualifications or basic IT working experience this would still be a role for you and a chance to develop on this further.
This role will give you the chance to build your skills across a wide range of technologies while supporting small and medium-sized businesses within about 25 miles of St Ives. Youll be part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows.
What youll be doing
Providing 1st line technical support over the phone and via remote access tools
Helping investigate basic hardware, software, and malware issues
Keeping clear and accurate notes and documentation
Following standard operating procedures (SOPs)
Monitoring and updating support tickets
Assisting with installing and setting up hardware and software
Supporting users with Microsoft 365 apps, email accounts, and SharePoint
Helping users set up email on mobile phones and tablets
Communicating with customers in a clear, friendly, and professional way
Skills and experience wed like to see
(Dont worry if you dont tick every box a willingness to learn is important!)
Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams)
Good working knowledge of Word and Excel
Awareness of basic IT security best practices
Some understanding of backups
Apple Mac experience (nice to have)
Clean UK driving licence and access to a suitable car
Basic understanding of networking, firewalls, Active Directory or Group Policy
Experience with service desk software or RMM tools (advantageous)
At least 1 year of commercial IT support experience
Good communication skills and a positive, customer-focused attitude
What we offer
20 days holiday + bank holidays
Regular MondayFriday hours (8:30am5:00pm)
Clear progression opportunities into 2nd/3rd line roles
Onsite parking and free refreshments
Ongoing training and development
Company pension scheme
If youre enthusiastic, eager to grow, and ready to take the next step in your IT support career, wed love to hear from you apply now!
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