Job Description
Position: Property Manager
Location: Glasgow
Contract: Full-time, Permanent
Reporting to: Associate Director (Property Management)
An exciting opportunity has arisen for a well-organised and customer-focused Property Manager to join a growing property management business, supporting a diverse residential portfolio while delivering a best-in-class service in line with a customer excellence charter.
This role would suit an individual with experience in property management or factoring, although candidates from a strong customer service or lettings background will also be considered. The position offers a mix of office-based duties, site visits, and customer engagement, within a fast-paced and supportive team environment.
Property Manager - Role Overview
Reporting to the Associate Director, you will be responsible for managing a portfolio of properties, ensuring a high standard of service delivery while maintaining strong relationships with customers and contractors.
Key responsibilities include:
Customer Experience & Engagement
* Deliver a high standard of customer service in line with the customer excellence charter
* Build and maintain effective relationships with customers and contractors
* Prepare and issue regular customer communications
* Conduct owners' meetings, both one-to-one and group-based
* Plan, attend, and manage evening AGMs as required
Portfolio Management
* Instruct, monitor, and manage reactive and planned maintenance works
* Coordinate and oversee insurance claims on behalf of customers
* Carry out regular property inspections and site visits
Record Keeping & Compliance
* Ensure customer and property records are accurately maintained
* Monitor KPIs including response times and customer satisfaction
* Ensure all activities comply with internal procedures and service standards
Property Manager - Requirements
* Experience in property management or factoring advantageous (lettings or customer service backgrounds also considered)
* Strong communication skills with a customer-focused approach
* Full, clean UK driving licence
* Proficient in Microsoft Office 365
* Comfortable working to targets and deadlines
* Ability to work effectively both independently and as part of a team
* Organised, resilient, and able to manage multiple priorities
* Experience using a CRM-based system desirable but not essential
Property Manager - Salary & Benefits
* Salary: £28,000 - £35,500 per annum (including car allowance)
* Holiday: 20 days annual leave + public holidays + birthday leave (32 days total)
* Employee loan scheme
* Group Life Insurance
* Annual performance-based bonus
* Complimentary festive leave
* Salary sacrifice pension scheme
* Enhanced parental leave
* Hybrid working available following probation
* Plus a range of additional employee benefits
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.
We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
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