Service desk administrator | gillingham | temp to perm

Service Desk Administrator

📍 Location: Gillingham (you must be a driver to get there)
⏰ Hours: Monday - Friday 8.00am - 5.00pm (Office Based)
💼 Contract: Temporary → Permanent Opportunity
💷 Pay: £13.50 - £14.50 per hour DOE

Office Angels are proud to be recruiting on behalf of our client, who are seeking a detail‑oriented and customer‑focused Service Desk Administrator to join their busy and supportive team. This is an excellent temp‑to‑perm opportunity for someone who enjoys providing first‑class service and thrives in a fast‑paced environment.

✅ The Role

As the Service Desk Assistant, you'll be the first point of contact for internal and external customers, ensuring service requests are logged accurately and resolved efficiently.

Key responsibilities include:

Handling incoming calls and emails with confidence and professionalism
Logging, tracking, and updating service requests via the ticketing system
Supporting clients with basic troubleshooting and escalating issues where required
Providing clear updates to customers on progress and resolution times
Liaising with internal engineers and teams to ensure smooth issue resolution
Maintaining accurate records and contributing to a shared knowledge base
Assisting with performance reporting and service desk improvements

👀 What We're Looking For

Previous experience within a help desk or service desk role (construction environment desirable)
Confident communicator with a customer‑focused approach
Strong organisational skills and the ability to manage competing priorities
Comfortable using ticketing systems and Microsoft Office (Outlook, Excel)
A proactive team player with excellent attention to detail
Calm, professional, and adaptable under pressure

🎁 Why Join as a Temp?

As an Office Angels temp, you'll enjoy:

✔ Weekly pay
✔ Accrued holiday pay
✔ Access to discount schemes & rewards
✔ Dedicated consultant support
✔ Opportunity to secure a permanent position with a growing business

🚀 Why Apply?

This role offers variety, responsibility, and the chance to develop your career within a professional and supportive environment. If you're looking for a role where no two days are the same, we'd love to hear from you!

📩 Apply today with Office Angels - your next opportunity could be just a call away.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website