Job description
We are looking for an enthusiastic and organised individual to manage the safe arrival and departure of all visitors to our West Berkshire music centre (RG19 4LL) on Saturdays starting at 7:45am working until 1:30pm (Term Time Only) and ensure its smooth running. As a successful candidate, you will be able to work independently and be committed to delivering an excellent and friendly customer service. You will need to move and lift equipment & items in preparation for this music centre Saturdays activities. If you are interested, we would like to hear from you.
This role commands excellent benefits including local government pension and employee discounts.
A successful candidate will be:
* Managing the safe arrival and departure of all visitors to music centres including staff, students and parents ensuring safeguarding procedures are adhered to at all times.
* Ensuring the Music Centre is running smoothly and that fire safety and first aid procedures are followed, working with the relevant Assistant Music Centre Development Manager and Senior Music Centre Steward
* Ensuring excellent customer service to students, parents and visitors
Berkshire Music Trust' primary customers include parents, children, schools, wider community music and Early Years' group
Principal responsibilities
1. Ensure all students and visitors sign in and out of the Music Centre
2. Set rooms ready for teaching (before and after) where necessary
3. Report student absences to teaching staff
4. Ensure the Music Centre is tidy and equipment stored away when Music Centre activities come to a close
5. Oversee evacuation of the Music Centre in emergency situations e.g. fire
6. Provide first aid in cases of emergency
7. Ensure the safeguarding of children is paramount and that the safeguarding procedure is properly followed at the Music Centre at all times
8. Support the Assistant Music Centre Development Manager on health and safety and safeguarding required. Ensure a first aid trained member of staff is available whenever the centre is open.
9. Work closely with your line manager and the Customer Services Manager to ensure a good quality customer service provision
10. Assisting with the administration activities of the Music Centre, including but not restricted to, waiting list management, admissions/enrolments, timetabling of students, general enquiries, customer complaints, ensemble progressions (junior to senior levels) and correspondence to parents regarding events
11. Manage communications with students, parents, teachers and other stakeholders by the most effective form (eg face to face, telephone, email and social media) and in the most efficient and polite manner, whilst at all times safeguarding the reputation of Berkshire Music Trust
12. Any other duties commensurate with the post that may be assigned by the CEO
Skills and Abilities
* Excellent customer service skills
* Strong communication and interpersonal skills
* Excellent telephone manner
* Trained as Fire Marshall and First Aider
* Proficiency in Microsoft/ software applications
* Highly organised with the ability to multi-task
* Experience in dealing with customer enquiries
* Able to work independently and with initiative
* Able to create and maintain positive relationships with internal and external customers
* Knowledge of providing support to customers
* Knowledge of dealing with sensitive/ confidential matters
* Able to work additional hours as may be required
* Flexible approach to work
Berkshire Music Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be subject to an Enhanced Disclosure and
Barring Service (DBS) check. Berkshire Music Trust takes the responsibility of child
protection very seriously and checks the suitability of staff and volunteers to work with children. Berkshire Music Trust is an equal opportunities employer.
Job Types: Permanent, Part-time
Salary: £12.63 per hour
Expected hours: 5 hours and 45 minutes per week
Benefits:
* Company pension
* On-site parking
* Sick pay
Ability to commute/relocate:
* West Berkshire RG19 4LL: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Reference ID: ADM-03-1
Expected start date: October 2025
Job Type: Part-time
Pay: £12.63 per hour
Benefits:
* Company pension
* Free parking
* On-site parking
Work Location: In person