About the job
Job Title: Freelance On-Site IT Support Technician (Part-Time – Networking Focused)
Location: On-site (as required), Cardiff, Wales, United Kingdom.
Job Type: Freelance / Part-Time (Requires Background Check)
Pay Rate: 25 GBP per hour (freelance/contract basis)
Job Overview:
We are looking for a reliable and skilled Freelance On-Site IT Support Technician to provide part-time technical support with a strong focus on networking. The role involves troubleshooting, installation, and maintenance of network infrastructure and end-user devices at client locations. This position is ideal for a self-motivated technician who can work independently while maintaining professional communication with clients and remote support teams.
Key Responsibilities
Provide on-site IT support and troubleshooting for network and connectivity issues
Install, configure, and maintain routers, switches, firewalls, and wireless access points
Diagnose and resolve network performance issues such as packet loss, latency, and connectivity disruptions
Perform structured cabling checks, patching, and basic cable management
Assist with deployment and configuration of VoIP phones and related networking requirements
Support workstation setup, hardware replacement, and peripheral installations when required
Coordinate with remote engineers and service desks during troubleshooting sessions
Perform basic network testing and document findings
Ensure proper labeling, documentation, and reporting after each visit
Follow security best practices and client IT policies during on-site work
Required Skills & Qualifications
Strong understanding of TCP/IP networking fundamentals
Experience with routers, managed switches, VLANs, DHCP, DNS, and NAT
Familiarity with firewall configuration and basic network security concepts
Experience troubleshooting wired and wireless network environments
Knowledge of VoIP networking requirements (QoS, SIP, latency troubleshooting)
Ability to independently diagnose and resolve technical issues on-site
Good communication and customer-service skills
Ability to document work clearly and provide status updates
Preferred Qualifications
CompTIA Network+, CCNA, or equivalent networking experience
Experience supporting SMB or enterprise network environments
Familiarity with remote support tools and ticketing systems
Experience working as a field or freelance IT technician
Work Schedule
Part-time, on-demand assignments
Flexible hours based on project or support requirements
Occasional after-hours or emergency support may be required
Compensation
25 GBP per hour (freelance/contract basis)
Payment based on approved hours worked per assignment
How to Apply
Please submit your resume outlining your networking experience, certifications (if any), and availability for on-site assignments.