Up to £36,176.03 (depending on skills and experience) Permanent, Full Time Responsive Repairs Team - 40 hours weekly worked on an 8 weekly rota as per below: Weeks 1-6 – Monday -Friday 8am – 5pm (including 1bhour lunch) Weeks 7&8 – Monday, Tuesday, Thursday and Friday 8-5. Wednesday 8-12. Saturday 8:30 - 12:30 Voids Team - 40 hours worked 8am and 5pm Monday – Friday Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills confirmation document as part of the application process, if shortlisted to this part of the process, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested. Responsible for the delivery and completion of repairs within customers’ homes and empty homes (voids). As a multi-discipline trade operative, the role includes carpentry, plumbing, plastering, tiling, decorating, bricklaying, window & door repairs, groundworks, and fencing. The role demands professionalism, empathy, adaptability, and a commitment to high-quality service and customer satisfaction. As a valued member of the bpha In House Maintenance Service Team you will be provided with Uniform, Tools, Company Van (for business use only) and a fuel card. Key Responsibilities Deliver a wide range of repair tasks to a high standard. Provide excellent customer service and ensure positive outcomes. Adhere to all SHEQ policies, procedures, and safe working practices. Maintain van stock and order materials responsibly. Communicate effectively with supervisors, colleagues, and customers. Attend training, toolbox talks, and appraisals. Ensure company property and equipment are well-maintained. Maximise first-time fix rates and productivity. Contribute to continuous improvement and team collaboration. Key Performance Indicators (KPIs) Compliance with SHEQ standards and training requirements. High customer satisfaction scores and low complaint rates. First-time fix rate and productivity metrics. Quality of workmanship and post-inspection results. Efficient use of materials and van stock. Accurate and timely job reporting. Person Specification Essential Strong commitment to customer service excellence. Organised, self-motivated, and able to manage time effectively. Good communication and problem-solving skills. High attention to detail and quality. Basic IT literacy for using handheld devices and job systems. Broad trade and construction experience. Sound knowledge of health and safety practices. Experience working under time constraints. Desirable Willingness to learn new construction skills and develop within the role. Experience working in occupied homes. Familiarity with NHF schedule of rates. Training in handling non-licensed asbestos. Qualifications GCSEs or equivalent. NVQ Level 2 or higher in a construction trade, or C&G 6219-07 Multi-skills. Full clean driving licence. Desirable Qualifications CSCS Card. First Aid Training. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible