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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
What you will do
* Deliver outstanding customer service.
* Always promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops are open from Monday to Sunday, 8am - 10pm, depending on the location, including weekends and bank holidays.
Your typical weekly rota will be 20 hours, comprising long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering great customer service!
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations professionally and calmly.
Additional Information
What we offer
We offer a competitive salary and benefits, including:
* Optional overtime (subject to availability).
* Pension Scheme and ShareSave options.
* Discounts with retailers through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Join us and be part of an inclusive, supportive community where everyone is celebrated for being themselves. If you need adjustments or accommodations during the recruitment process, please contact us.
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At Entain, we are committed to creating a diverse, equitable, and inclusive future for our people and the wider sector. We ensure ethical and compliant hiring practices globally.
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