Learning Program Manager, Delivery Services ACES Learning
Job ID: 3055376 | Amazon Commercial Services Pty Ltd
The Delivery Services Learning Program Manager will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the Delivery Services Operations team. The Learning Program Manager will lead the development of training best practices and standards, enable implementation across the network, and share results with all operations leaders. The leader is responsible for using the Learning Organisation as a lever to develop and implement standard work practices and improve Safety, Quality, and Performance results, with a primary focus on T3+ leader performance and training return on investment.
Through the learning team and other resources, this position will design and facilitate training initiatives and communicate policies to new and existing leaders to ensure AU Delivery Services performance goals are met and/or exceeded.
At Amazon, we're working to be the most customer-centric company on earth. As a Learning Program Manager, you will be responsible for the development and management of innovative and scalable learning & development programs for the Australia Delivery Services Network, with the role reporting into the AU Delivery Services Learning Manager.
In this role you will drive and support network performance and have a strong ability to influence without authority. You continually dive deep to understand the learning needs, using data and insights into the business to build or adapt learning methods, materials or technology that will support our associates.
To be successful in this role, you will have a customer centric mindset coupled with strong problem-solving skills and the ability to work in a fast-paced, dynamic environment. You will be able to use transferable skills picked up from previous operational execution, knowledge of warehousing/manufacturing and training to execute using a strong hands-on approach.
Learn More About Amazon Australia [url=https://amazon.jobs/content/en/teams/international-stores/australia?cmpid=AS_OTHR200021B]
Key job responsibilities
• Analyse and solve business problems with focus on understanding root causes and driving forward-looking opportunities
• Contribute to reporting on training activities and analyse data to drive results and learning effectiveness.
• Work strategically with L&D leaders to identify innovative learning solutions to localise training programs and work toward reducing / eliminating the need for training.
• Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement
• Create and manage the communication strategy for promoting and highlighting key training processes and activities across the network focusing on change management
• Develop our training strategy for leader facing training programs with a high focus on technical skills and development
• The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves" including jumping into some of our warehouse roles on a regular basis
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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