Customer Representative – Shotton Branch
Role summary: Support customers across all channels (in person, phone, online) including counter transactions, digital sales, and product applications. Work in a multiskilled environment, primarily on counter and on phone during bank and savings line hours.
* Finance transactions at the till and on the counter.
* Handle inbound customer calls on savings line and other banking support.
* Provide first‑class service via phone, online and face‑to‑face.
* Work Monday to Saturday, full time (35 hours).
* Complete training and ongoing development virtually at the branch.
Qualifications
* Customer‑first attitude, empathy and clear communication.
* Comfortable using digital tools and applications.
* Commitment to high‑quality service and continuous improvement.
* Ability to work in a fast‑paced, sometimes multiskilled environment.
Key Behaviour – Customer‑First
* Feel what customers feel – explore feedback and needs.
* Say it straight – honest, direct communication.
* Push for better – challenge the status quo and seek improvement.
* Get it done – take accountability and deliver outcomes.
Benefits
* Private medical insurance.
* Pension and annual performance‑related bonus.
* Training and development opportunities.
* Salary sacrifice scheme.
* Life assurance.
* Wellhub health and wellness options.
* Up to 2 days paid volunteering per year.
Job Info
* Job Identification 2911
* Apply Before 04/28/2026, 10:55 PM
* Location: 41/43 Chester Road West, SHOTTON, CH5 1BY, GB
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