Complaints Handler - Resolve, Influence and Make an Impact! Location: Hemel Hempstead (Hybrid), salary approx. £31,000 Are you a natural problem‑solver with a passion for fairness, communication and helping people reach positive outcomes? Do you thrive in a fast-paced environment where every day brings something different? If so, this could be the perfect next step in your career. We're looking for a proactive, curious and resilient Complaints Handler to join a high-performing team supporting multiple schemes. This is a role where you'll think on your feet, confidently make decisions and directly influence how disputes are resolved. In this position, your judgement matters. Your communication makes a difference. And your work ensures parties get fair, timely resolutions. What You'll Be Doing No two days are ever the same and that's what makes this role so rewarding. You will: Take the lead in reviewing and progressing deposit disputes across various schemes, all within set timelines Spot opportunities for early resolution, helping tenants, landlords and agents reach agreements without the need for formal adjudication Engage directly with both parties, mediating conversations and preparing settlement agreements when they reach common ground Process settlement payments with total accuracy, ensuring all details are correct Manage your own caseload independently, juggling multiple active cases and pr...