IT Applications and Infrastructure Support Analyst
Base pay range: £50K - £65K. The position is hybrid with 3 days in the office in Central London.
Our client, a bank based in Central London, is looking to recruit a seasoned professional with at least 5 to 10 years hands-on experience at 2nd and 3rd line support.
Responsibilities
* 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write-ups for Knowledge Base Articles
* Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service to users
* Be the face and central point of all incoming IT queries and issues, applying ITIL best practices to ensure high standards of operations
* Liaise with colleagues in London and external support/3rd parties to deliver resolutions for complex matters during IT migration projects from legacy to new and lifecycle projects
* Ensure all key IT data is up-to-date and maintained to a high level to comply with the bank’s auditing principles and processes
* Ensure the Support Team achieves SLA targets as outlined by the business and contribute to a proficient and proactive Support Unit
Regulatory Duties
* Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
* Report policy / procedure breaches and areas of potential non-compliance promptly.
* Accurately execute all controls within own area to minimise risk of policy, procedure and regulatory breaches.
* Identify new risks / control gaps within own area and escalate accordingly to your Line Manager or regulatory exercises.
* Training under a Senior IT Engineer / Head of Infrastructure during probation
* During probation, assignment of small side IT desk projects to support and deliver IT projects
* Complete all annual mandatory regulatory refresher training as per the Bank’s plans and deadlines.
* Proactively seek to complete recommended technical and behavioural competencies training required for your role.
Technical Experience Required
* Exposure to Market Data, Bloomberg, Trader Support
* Microsoft Windows (all versions) with high-level troubleshooting and research-based resolution
* Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI
* Citrix XenApp – Administration, Maintenance and Support of existing Citrix XenApp server farm
* Windows Server Environment 2012/2016 - design, deployment, maintenance and support
* VMware virtualisation environments
* Backups (various and ability to use different applications)
* Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
* Router maintenance - wireless configuration, installation and setups
* PowerShell to a competent level (backup/azure/EMC)
* VPN Administration and Deployment
* DNS – administration of DNS internal and external
Do send your CV in Word format along with your salary and notice period.
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