IT Support Engineer (1st / 2nd Line) – Contract
Northampton (4 Days Onsite, 1 day WFH)
150 - 170 Day Rate (Inside IR35)
6 Month Initial Contract with Potential Extension
We’re working with an established organisation seeking an experienced 1st / 2nd line Support Engineer to join their internal IT function on a contract basis.
This role will be responsible for providing high‑quality technical support to end users across a range of Microsoft technologies, resolving incidents and service requests both remotely and in person. You'll join a collaborative IT team supporting business‑critical systems and helping to maintain a reliable and efficient IT environment.
Key Responsibilities
* Provide 1st and 2nd line technical support to users via phone, email, remote access and desk‑side support
* Troubleshoot and resolve hardware, software and connectivity issues
* Support and administer Microsoft 365 technologies
* Manage user accounts and permissions across Active Directory and Azure AD
* Support Windows 10/11 desktop environments
* Assist with Intune / Endpoint Manager device management
* Support Microsoft Teams and SharePoint environments
* Troubleshoot networking and infrastructure‑related issues
* Coordinate onboarding and offboarding activities for users
* Escalate complex technical issues where appropriate and track through to resolution
* Maintain accurate technical documentation and knowledge articles
* Assist with asset management and inventory control
* Contribute to continuous improvement initiatives across the IT support function
Required Experience
* Proven experience providing 1st and 2nd line IT support within a business environment
* Strong knowledge of Microsoft 365 technologies
* Experience supporting Windows 10 and Windows 11
* Active Directory and Azure AD administration experience
* Experience with Intune / Microsoft Endpoint Manager
* Knowledge of Microsoft Teams and SharePoint support
* Good networking and hardware troubleshooting skills
* Experience managing user onboarding and offboarding processes
* Strong customer service and stakeholder communication skills
* Ability to prioritise and manage multiple support requests effectively
* Experience maintaining technical documentation and asset inventories
Desirable Experience
* Exposure to ITIL‑based support environments
* Experience working within medium to large‑scale organisations
* Relevant Microsoft certifications
#J-18808-Ljbffr